Jobs offered

Cutty Sark Visitor Assistant Lunch Cover

Job typepart-time
Remunerationsalary
Salary£7,517 per annum, pro rata of £15,034 (20 hours)
Contact personAmy Richmond
Contact emailARichmond@rmg.co.uk
Closing date28 November 2016

Description

To provide outstanding service and to maximise admission and retail sales targets, making visitors feel welcome when they come on board the ship and ensuring every visit is friendly, exciting, safe and clean, at the ticket office, in the shop or out and about on the ship. You will also promote Cutty Sark as a first class visitor attraction through learning about all aspects of the ship and passing on this information to visitors whenever possible.

Key Responsibilities:

Visitor Reception Duties

  • Actively assist and direct visitors, ensuring that everyone receives the warmest welcome and exemplary service at all times, in accordance with our agreed standards.
  • On rotation, serving in the ship’s shop, at the entrance desk, as a meet and greeter and patrolling the decks. (Meet and Greeters encourage viewers to become visitors, promote the gift aid scheme, facilitate the movement of visitors around the ship and thank customers for their visit).
  • Assist with the logging and welcoming of tour groups and educational groups, paying attention to any specific needs as advised by the Duty Managers.
  • Patrol the ship as required, monitoring the safety and security of visitors, exhibits and the ship.
  • Maintain a strong team atmosphere, by injecting enthusiasm and promoting a harmonious friendly climate.
  • Ensure the cleanliness and good presentation of the ship and take necessary steps to rectify deficiencies. Cleaning duties may include sweeping decks and cleaning the mess room.
  • Be aware of and comply with Cutty Sark’s Health and Safety Policy and act as required in the event of an emergency situation, including assisting in the evacuation of the ship in the event of a fire, security alert or other emergency in accordance with our current emergency procedures.
  • To ensure that public areas of the ship are clear of visitors at closing time, that no items are left and that all areas are checked for any potential hazard to the ship, e.g. running taps, suspicious packages etc., and any found are reported to the Duty Manager.
  • Be fully aware of, and adhere to, the contents of the Cutty Sark Visitor Care Handbook.
  • Other duties as may be required, including manning the ship for evening functions

Retail Duties

  • To maximize retail sales via excellent product knowledge and customer service.
  • To re-stock shop and assist in the stock rooms as required by Duty Managers and ensure key product lines remain stocked throughout the day.
  • Cash handling, declaring of tills and banking takings, including monies taken in the shop and at the entrance desk and adhering to cash and financial procedures as required by the Duty Managers.
  • Mail delivery to and from the office.
  • Set up areas of the ship for functions, events, workshops, seminars etc. and return to their usual format after the completion of the event.
  • Portering of goods, materials and furniture within the ship.
  • Demonstrate at all times the highest level of professionalism, dedication and confidentiality
  • Work in accordance with the Cutty Sark’s Standard Operating Procedures.

 General Duties

  • Participate in appropriate development and training activities when required.
  • Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
  • Build the theatre stage for Cutty Sark Theatre events 

Terms and conditions:

There are two vacancies available at the Cutty Sark, explicitly:

  • Lunch cover - working 20 hours, 5 days out of 7 including weekends and bank holidays, 11.30am to 3.30pm. 

These times may vary during our more popular trading times including over the peak summer period when you may be required to work extended hours on pre-determined evenings. 

Qualifications

Essential:

  • Experience of working with the public, with excellent communication skills
  • Experience of admission and retail till systems
  • Enthusiasm for learning about Cutty Sark’s history and stories
  • Able to work alone and use initiative
  • Experience of working within a team
  • A commitment to good customer service
  • Reliability and good time-keeping skills

Desirable:

  • Enthusiasm for museums, ships or London history
  • Experience of working with a diverse range of people

 

How to respond

To apply please go to the Royal Museums Greenwich website and complete an online application form by 28 November 2016.  

Region news headlines

Ship keeping weekend at Cutty Sark

Shipbuilders are recreating a famous Cornish vessel from 1852

A group of shipbuilders are using traditional techniques to recreate a famous Cornish vessel

Historic boats to set sail again

Eastbourne’s historic pleasure boats could soon be back afloat as a working heritage attraction

Read all our news »

Contact us

Shipshape symbol Shipshape Network
Park Row, Greenwich
London SE10 9NF

tel: 0208 312 8558
fax: 0208 312 6632
email: info@shipshapenetwork.org.uk

Follow us